Frequently Asked Questions
Everything you need to know about booking, payments, and our workspace network in Nepal. Contact our team.
Booking & Access
How do I book a workspace?
Open a workspace, pick the room you like, choose your dates and times, and confirm. You see the full price before you book.
What is the difference between the workspaces?
The Private Work Desks are whole private rooms. The Shared Work Desk lets you book a single seat or the whole room. Team Work Desk is our large meeting room, Executive Office is our largest private office, and Virtual Office is a business address with mail handling.
Do I need an account to book?
Yes. Creating an account is free and keeps your bookings and receipts in one place.
Can I cancel or change my booking?
Cancellation is free up to 24 hours before your check-in time, from the My Bookings page. To change dates, cancel the booking and make a new one.
Membership
What is an OfficeTogether membership?
A membership reserves a room or seats for you on an ongoing basis, billed monthly or yearly, instead of booking one visit at a time. It suits people who work from the same place regularly.
Can I pause or cancel my membership?
Yes. Contact our team and we will pause or cancel it for you.
Does my membership renew automatically?
If auto-renew is turned on, your membership renews automatically at the end of each billing period. You can ask us to turn this off before your next renewal date.
Payments & Refunds
How do I pay?
You pay at the front desk by cash or card. Your booking is confirmed once the payment is recorded.
Do I get a receipt?
Yes. An invoice is issued once you have paid, and you can download it from My Bookings.
What is your cancellation and refund policy?
Bookings cancelled at least 24 hours before check-in are refunded in full. Cancellations made within 24 hours of check-in, or no-shows, aren't eligible for a refund.